January 24, 2013 11:57:24
Posted By Gecko
Dinner in London. Lunch in Bangkok. Luggage in Lagos...
Frequent flyers may well have experienced the growing sense of unease as, upon arrival at their destination, they watch the baggage conveyor belt gradually empty - with no sign of their own suitcase.
If this happens to you, contact your airline's airport office and file a lost baggage claim. They will issue you with a document that includes a reference code. What they may well not tell you is that you can check the progress of your "case" online. World Tracer, in cooperation with IATA and over 400 airlines, runs an internet-based, lost baggage tracking service. Simply visit the sytem from any computer, type in your reference and surname, and the system will tell you if your baggage has been found. If so, it will also reveal on which subsequent flights it is being forwarded to you.
We recently welcomed guests at Green Gecko who experienced such a delay, and this system provided us immediate and accurate information about the suitcase, without the need to waste precious time in telephone enquiry queues. We were therefore able to collect the baggage on their behalf and to reunite it with the relieved guests before their onward journey. Bookmark the link before you next fly!